Privacy Policy
HSE CC processes personal information (such as your name, email address, phone number and delivery address) to fulfil orders, provide customer support, and comply with legal obligations.
What we collect
- Customer details (name, email, phone number)
- Delivery details (only if Delivery is selected)
- Order details (items, totals, fulfilment method)
- Payment-related references and status (via PayFast)
How we use your information
- To process and fulfil your order (delivery or collection)
- To communicate with you about your order and provide support
- To confirm payment status (PayFast ITN is used as the source of truth)
- To prevent fraud and keep the store secure
Who we share it with
- Payment provider (PayFast) to process payments and confirm payment status
- Couriers (only where Delivery is selected)
- Service providers who help us run the store (hosting/email), where necessary
How long we keep information
We keep order and payment records for as long as necessary to fulfil orders, provide support, and meet legal/accounting requirements. We do not sell personal information.
Your choices
- You can check your order status using Order Lookup (reference + email).
- You can request correction of inaccurate contact details by contacting us.
- You can ask privacy-related questions at any time.
Contact
For privacy questions, contact us at info@hsecc.co.za .