Returns & Refunds

Incorrect orders or damaged items should be reported within 3 working days of acceptance of the order.
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Incorrect or damaged items

Please report incorrect items or transit damage within 3 working days of accepting delivery / collection.

When contacting us, include your order reference, the email address used at checkout, and photos of any damage (where applicable).

Defective goods (Consumer Protection Act)

South African consumers generally benefit from an implied warranty of quality under the Consumer Protection Act. If goods are defective or fail to meet required standards, they may be returnable within 6 months of delivery, and the consumer may be entitled to a repair, replacement, or refund (where applicable).

This is general guidance only and does not limit any statutory rights under the CPA.

Cooling-off for certain electronic transactions (ECTA)

Certain electronic transactions may have a 7-day cooling-off period under section 44 of the Electronic Communications and Transactions Act, subject to exclusions.

If you believe a cooling-off right applies to your purchase, please contact us with your order reference as soon as possible.

For help, contact us via the Contact page. If you’re looking for your order reference, use Order lookup.